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Terms and Conditions

Ireland At Home (Holiday Home Rental) LTD
trading as Dublin At Home

1. Introduction

These Terms and Conditions govern the booking, rental, and use of Dublin At Home serviced apartments. By making a booking, you agree to comply with and be bound by these terms.

2. Definitions

  • Guest: The person(s) staying in the apartment. Guests must be 21 years of age or more to book a property with Dublin At Home unless an employer has reserved on an employee’s behalf.
  • Provider: Dublin At Home, the owner/operator of the serviced apartments.
  • Property: The serviced apartment rented by the Guest.
  • Booking: The reservation of the apartment by the Guest.

3. Reservations | Payment | Rates

3.1 Reservations

Reservations can be processed online, via phone, or email. Reservations are not confirmed without the appropriate payment having been transacted successfully.

3.2 Payment

Deposit

A deposit equal to 30% of the total reservation amount is required to secure the reservation at time of booking.

Balance

Any remaining balance falls due 30 days prior to arrival date. Payment will be collected automatically using the payment method provided at time of booking. Payment failures will result in the forfeiture of booking deposit and cancellation of the reservation.

3.3 Payment Methods

Payments can be made via credit card, debit card, or electronic funds transfer.

3.4 Rates

A dynamic pricing tool is used to calculate rates so they will change on an ongoing basis.
Confirmed bookings will not be affected by any rate changes. Rates at time of booking will override any subsequent rates available online.

4. Cancellations and Amendments

4.1 Cancellation by Guest

Cancellations made within 30 days of the arrival date will result in the forfeiture of the total amount paid.

Cancellations received more than 30 days prior to arrival date are entitled to a full refund (except for amended reservations that would previously have fallen within a 30-day cancellation penalty period).


4.2 Cancellation by Provider

  • In the unlikely event that the provider needs to cancel a reservation, alternative accommodation of a similar standard will be offered, where possible. In the absence of a suitable alternative, or if the alternative offered is declined, a full refund will be provided.
  • In the case of “Force Majeure” and the provider having to curtail, alter or cancel a reservation, the guest shall not be at liberty to maintain a claim for compensation or otherwise arising, because of, the said curtailment, alteration, or cancellation of the reservation.
  • In these terms and conditions the term “Force Majeure” is defined as Acts of God, natural disasters, health pandemics, adverse weather conditions, fire, destruction or damage to accommodation, riots, acts of civil war, civil commotion, requisition of property, insolvency or default of any provider of the accommodation, delays due to construction, or any other reason or event which Dublin At Home acting as Agents even with all due care, could not foresee or forestall.

4.3 Extensions

  • Extensions of bookings are subject to availability. Any grant of an extension is not confirmed until a confirmation email is received.
  • An alternative Property may be offered (subject to availability) if the present Property is not available for all or any part of the extension period requested for any reason.
  • A different nightly rate may apply to any extension period, or part of any extension period, due to rates being seasonal. Payment of additional charges is due immediately on confirmation of availability for the Property requested, or any alternative Property(s) offered, and the guests written acceptance of the extension.
  • On accepting the terms of any extension, the guest thereby accept that all the terms apply equally to that extension as for the original booking.

5. Check-in and Check-out

5.1 Check-in

From 15:00 PM – 19.00 PM on the arrival date.

5.2 Check-out

By 10:00 AM on the departure date.

5.3 Early Check-in/Late Check-out

Subject to availability and must be agreed by prior arrangement and confirmed in writing by the provider, additional charges may be levied.

5.4 Check-In Instructions

An Automated email with check-in instructions will be issued in the days leading up to arrival date. It is essential that the instructions be adhered to, and any questions brought to the providers attention ahead of arrival.

6. Use of Apartment

6.1 Occupancy

  • The number of persons stated on the reservation details must not be exceeded without contacting the reservations office and receiving prior written approval ahead of arrival.
  • The maximum number of occupants should not exceed the stated capacity of the accommodation.
  • Registration at accommodation, please let provider know at the earliest opportunity if a letter of registration is required.

6.2 Damage

Deposit

  • A Refundable Damage Deposit of €150 is required. For corporate bookings, a company guarantee is an acceptable alternative. This would need to be agreed in writing prior to any booking being confirmed.

Refunded

  • This will be returned within 7 days once the Operations Manager is satisfied that the terms and conditions have been complied with. Any cost of repairs following damage to the Property or additional cleaning, as deemed necessary by the Operations Manager, will be deducted from the security deposit. An additional charge may occur if the damage deposit is insufficient. All deductions made to the security deposit will be communicated in writing to the Guest within 48 hours of departure.

6.3 General Rules

  • The Use of the Property for any illegal or immoral purpose or the use of any illegal substance is not permitted and will result in the booking being cancelled by the provider with no refund and all guests having to depart the property immediately.
  • No pets (except for Guide dogs,) are allowed in the Property.
  • The Property is non-smoking, including all public areas of the building.
  • Guests must take proper care of the Property and the contents and use them in a responsible and appropriate manner. The Property must be left in a good and clean condition at the end of the stay and any damage or additional cleaning required will incur additional charges as stated above.
  • As part of our commitment to sustainability, we kindly request guests actively participate in our waste disposal and power efficiency initiatives. Please use the provided recycling bins for appropriate waste, minimize energy usage by turning off lights and electrical appliances when not in use, and support our efforts in reducing environmental impact.
  • On the day of departure, guests should leave keys as per the instructions included in the arrival information which is specific to the Property If the keys are taken, there will be a €50 fee in a delayed return of any keys. If keys are not returned at all, there will be a charge of €150 which includes their replacement plus change of lock.

6.4: Noise Disturbance, Anti-Social Behaviour & Damages – Immediate Termination

Strict compliance with noise and conduct standards is a fundamental condition of the booking.

Any of the following shall constitute a material and serious breach:

  • Hosting a party, gathering, or event without prior written consent
  • Excessive noise, particularly between 10:00pm and 8:00am
  • Music or amplified sound audible outside the Property.
  • Disturbance resulting in complaint from neighbours, building management, security personnel, or attendance by An Garda Síochána (police)
  • Anti-social, disorderly, or unlawful behaviour
  • Failure to comply immediately with a request to reduce noise.

In the event of such breach, the provider may,

  • Terminate the booking with immediate effect and without further notice
  • Require the guest and all occupants to vacate the property immediately
  • Retain all fees paid.
  • Retain or deduct from the security deposit any costs arising, including but not limited to building management fines, security call-out charges, cleaning, or reputational damage.

Note:

No refund shall be due in the event of termination under this clause.
The booker/guest is responsible for the conduct of all occupants of the apartment and any visitors present and shall indemnify the provider against any loss, penalty, or damage arising from such breach.

7. Housekeeping and Maintenance

7.1 Housekeeping

Bed Linen and towels are provided in all apartments. A weekly cleaning service can be arranged for an extra cost. Please reach out to the Guest Services Team for more details, +353861451965

7.2 Maintenance

The Operations Manager or maintenance team may, at any time, visit the Property to inspect the Property or carry out any necessary repairs or maintenance. Prior notice of entry will be provided.

7.3 Maintenance Issues

The provider cannot guarantee or be held responsible for any failure or interruption of services to the Property, including electricity, gas, water or any disruption to broadband/internet and other communications. Issues must be flagged to the Operations Manager immediately who will use reasonable endeavours to rectify such issues as soon as possible.

8. Extras

8.1 Utility Charges

Are included in your rate. For stays of 28 nights or more, a fair usage policy applies. Please check with Reservations Team at time of booking for more details.

8.2 Wi-Fi

Is available in all properties.

8.3 T.V

A Smart TV is provided (no channels or streaming services included).

8.4 Equipment for Children

Requests for cots and highchairs must be made at time of booking. Cot linen is not provided.

8.5 Parking

Is available on request at most properties, for an additional nightly fee of €10. Please confirm at time of booking if this is required.

9. Insurance

9.1 Guest Property

The guests are responsible for their own belongings whilst at the Property. The Provider is not responsible for any theft damage or loss of belongings in the event of a fire, flood or any act of god occurrence during the stay. Guests are expected to keep their apartments secure at all times and report any defects with door, locks or windows to our Operations Manager immediately. It is therefore recommended that Guests make appropriate arrangements for (travel) insurance. If any items are left in the Property (either at the end of stay, or in the event of a termination arising from a breach of these terms), the Provider shall be entitled to remove such items and shall store them for 14 days from the end of stay or termination (as appropriate). After such time, the Provider will be entitled to dispose of the items to a suitable charitable cause.

9.2 Liability

The Provider shall not be liable for any damages, loss or personal injury which may be sustained by persons or property at any time during the reserved stay. It is therefore recommended that guests make their own arrangements for travel & motor insurances.

10. Complaints and Disputes

10.1 Onsite Complaints

Any onsite issues or complaints should be brought to the attention of the Operations Manager immediately to enable rectification without delay. Failure to notify such issues negates any subsequent requests for reimbursement.

10.2 General Complaints

Any general complaints regarding reservations should be directed to our Reservations Team 9am-8pm Monday-Friday by email to sales@irelandathome.com. If the complaint has not been satisfactorily resolved onsite, please advise Dublin at Home as soon as possible. Any complaints, post departure, must be notified within 24 hours of departure.

11. Privacy and Data Protection

11.1 Data Use

Personal data provided by guests will be used solely for the purpose of managing the booking and providing services. Data will be handled in accordance with the Privacy Policy, which is designed to comply with the General Data Protection Regulation (GDPR).

12. Amendments

The Provider reserves the right to amend these Terms and Conditions at any time. The latest version will be available on our website.

13. Website

13.1 Website Terms

Any unauthorised reproduction of any materials whatsoever available on this site, any copying, linking to or other access to the site only subject to written permission of Ireland at Home, owners of. This site, all the content, ideas, images and layout are all copyright © Ireland At Home (Holiday Home Rentals) Ltd., registered in the Republic of Ireland.

13.2 Website Information

Property Descriptions and photographs are based on information available to us at the time of publishing and may vary or change from time to time.

Thank you for choosing to stay with us. We look forward to making your stay as comfortable and enjoyable as possible. If you have any questions or need assistance at any stage during your stay, please don’t hesitate to contact us. Enjoy your time with us.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Ireland At Home (Holiday Home Rental) LTD
Address: Swallows Rest, Ballynerrin Lower, Wicklow Town, Ireland, A67WR82
Phone: 00—353-40464608
Email: sales@irelandathome.com