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Frequently asked questions
Below are the answers to some of the most common questions our guests have about staying with us. Whether you have questions about our booking process, apartment amenities, or anything in between, this list should have you covered. But if you don't find what you're looking for, please reach out to any member of our team, we're always here to help!
Booking process
To secure your booking you need to pay a deposit of 30% with any balance due 30 days prior to your arrival date.
Yes, we have a live booking system.
At Ireland At Home, we take your security seriously. That’s why we partner with Stripe, a world-renowned payment processor, to handle all transactions on our site. Stripe is a global leader in online payment security, trusted by millions of businesses around the world.
- Industry-Leading Security: Stripe uses advanced encryption and security protocols to protect your payment information. All transactions are encrypted to ensure that your data is safe.
- No Card Information Stored: Your credit card information is never seen or stored by us. When you make a payment, your card details are directly transmitted to Stripe using a secure connection. Stripe handles everything, ensuring that your sensitive information stays protected.
- PCI Compliance: Stripe is PCI-DSS compliant, meaning they meet the highest standards for security in the payment card industry. This compliance is a crucial aspect of keeping your financial data secure.
By choosing to process payments through Stripe, we ensure that your information is handled with the utmost care and security. You can shop with confidence, knowing that your personal and financial information is in safe hands.
If you have any questions or concerns about your security, please don’t hesitate to reach out to us.
If you find our accommodation cheaper on another website we will match the price in like for like circumstances.
If you cancel 30+ days prior to your arrival, your deposit is refundable, within 30 Days there is no refund.
All our bookings need to be a minimum of 14 nights.
All bookings are subject to a nonrefundable €25 damage waiver exclusive of the advertised price.
We will always try and accommodate you, but extensions will be subject to availability and alternative accommodation may be offered as a solution.
Amenities
Housekeeping can be added to your reservation for an additional cost
Yes, we provide all bedding, bed linen and towels. A starter supply of hand soap and toilet paper also provided.
All our accommodation has high-speed routers and this is included in the reservation price.
These are included in the booking price but are subject to a fair usage policy for stays longer than 28 days, please ask our dedicated sales team for more details if required.
Parking is available at most of our accommodation, an additional fee of €10 per night applies pre booking is essential.
A Smart TV is provided in each of the living spaces, no channels or streaming services included.
Anything in between
You can check in between 15:00 – 19.00 on the arrival date. Check-out is by 10:00 on the departure date. Early Check-in/Late Check-out upon request if available. Additional charges may apply.
Cots and highchairs can be provided at an extra cost please enquire and time of booking. Please note bedding and cot linen are not provided.
No more than the stated occupancy is permitted in the accommodation.
We have a ‘no pet’ policy across all our accommodation.
All accommodation is non-smoking and that includes all the building communal areas.
In the unlikely event that you are unhappy with any aspect of your accommodation please reach out to our Guest Services Manager, or your booking contact.
Alternatively,
Email: hello@dublinathome.com.
Call: +35340464608
WhatsApp:+35340464608 (Click number to start a WhatsApp chat with us)
Note: WhatsApp number for text messages only, no calls can be taken from it.